Refund policy

Marsh & Miller · Returns

Returns & Refunds

Not quite right? No problem. Returns are simple, and they're free.

Changed your mind?

You can return any item for any reason within 14 days of receiving your order. Just email us within that period and you'll have a further 14 days to send the goods back. Items should be returned unused and in a resaleable condition, with original packaging where possible.

Where to send your return

Marsh & Miller fulfils orders through dedicated supply and fulfilment partners. Returns are therefore sent to our designated returns warehouse, which is operated by our fulfilment partner, rather than to a store, office, or residential address.

Please do not send items back to any address other than the one we provide. Once you request a return, we'll email you the correct return address together with a prepaid label. Items sent to any other address cannot be processed and may delay or prevent your refund.

How to return an item

If something goes wrong

If your order arrives damaged

Email us at support@marshmiller.co.uk within 30 days with your order number and a photo of the damage. We'll arrange a replacement or a full refund, whichever you prefer, at no cost to you. You won't need to pay for return postage.

If your order never arrives

If your order hasn't reached you within the expected delivery window, email us at support@marshmiller.co.uk with your order number. We'll investigate with the carrier and, if the parcel can't be located, send a replacement or issue a full refund.

If you receive the wrong item

If you receive an item you didn't order, email us at support@marshmiller.co.uk with your order number and a photo of what arrived. We'll arrange for the correct item to be sent or a full refund, and cover all return costs.

Refunds

Once we've received and inspected your return, we'll email to confirm and process your refund within 14 days. You can choose to be refunded to your original payment method or to receive the amount as store credit, whichever suits you best. We refund the full price of the goods.

If you choose a refund to your original payment method, please allow a further 5 to 10 working days for the amount to appear in your account. The exact timing depends on your bank or card provider. Store credit is issued straight away once your return is approved.

Your statutory rights

If something arrives faulty, damaged, or not as described, you have the right within 30 days to reject it for a full refund. After that we'll arrange a repair, replacement, or refund. We cover all return costs for faulty or incorrect items.

Need a hand?

Any questions about a return? Email us at support@marshmiller.co.uk and we'll aim to reply within 1-2 working days. This policy sits alongside your statutory rights and does not affect them.