Shipping policy

Marsh & Miller · Delivery

Shipping & Delivery

Everything you need to know about how and when your order reaches your door.

Where we deliver

We deliver to the following areas within the United Kingdom. All prices are shown in British Pounds (GBP).

Cost and delivery time

Standard delivery is free on all orders to every location above, with no minimum spend. The estimated delivery time is 1 to 3 working days from dispatch. We aim to dispatch orders within 1 working day.

Larger or made-to-order pieces may need extra handling time, which is shown at checkout where available. Delivery times are estimates and begin once your order has left us.

Our couriers

The courier used depends on the size of your order and your delivery location. Where tracking is available, you'll receive a dispatch email so you can follow your order.

Large & furniture items

Some large orders may qualify for room-of-choice delivery depending on your location and the carrier. Where available, this option appears at checkout or is confirmed by our team after your order is placed. Before delivery, please measure doorways, staircases, and the final room placement area, and clear the path to the room.

If something goes wrong

If your order arrives damaged

Email us at support@marshmiller.co.uk within 30 days with your order number and a photo of the damage. We'll arrange a replacement or a full refund, whichever you prefer, at no cost to you.

If your order never arrives

If your order hasn't reached you within the expected delivery window, email us at support@marshmiller.co.uk within 14 days of the expected delivery date with your order number. We'll investigate with the carrier and, if the parcel can't be located, send a replacement or issue a full refund.

If you receive the wrong itemIf you receive an item you didn't order, email us at support@marshmiller.co.uk with your order number and a photo of what arrived. We'll arrange for the correct item to be sent or a full refund, and cover all delivery costs.

Returns

Returns are free. You have 14 days from receiving your order to change your mind, and we'll provide a prepaid return label. See our Returns & Refunds Policy for full details.

Need a hand?

Any questions about your delivery? Email us at support@marshmiller.co.uk and we'll aim to reply within 1 to 2 working days.