Shipping policy
Where we deliver
We deliver to the United Kingdom, including Northern Ireland.
Cost and delivery time
- Standard delivery: free on all orders.
- Estimated delivery time: 3-5 working days from dispatch.
We aim to dispatch orders within 1-2 working days. Delivery times are estimates and start once your order has left us.
Couriers
We deliver using trusted carriers including DPD, DHL, and XDP Delivery. The courier used depends on the size of your order and your delivery address.
Tracking
Where tracking is available, you'll receive a dispatch email with your tracking details so you can follow your order.
Returns
Returns are free. See our Returns & Refunds Policy for how to return an item.
Delays
We're not responsible for delays caused by couriers or events outside our control, but we'll always help resolve any problem. If your order is taking longer than expected, contact us at quincy.stjeward@gmail.com.
Missing or damaged parcels
If your order arrives damaged, or doesn't arrive at all, please contact us at quincy.stjeward@gmail.com within 14 days of the expected delivery date and we'll put it right.